Central Fabrication Accreditation Guide

The Warranty and Recall Standards address written policies and procedures related to warranties, item/device failures and product recalls. You must have written policies to identify incidents such as failures and product recalls. These policies must include the ability to identify and notify all customers affected by a recall. You must also have procedures for the disclosure of request information related to an item/device failure. You must document and disclose the addition of any used components and that items/ devices were obtained without fraud or deceit.

 

WR1

The business has established written policies and procedures that address item/device failures and product recalls.

Tip–Failures and Recalls

 

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You must have a policy in place for investigating and documenting incidents such as failures and product recalls. The investigation documents should include all relevant information, your conclusions and whether or not you will be making changes to protocols or procedures because of the incident.

WR2

The business has established written policies and procedures related to the disclosure of information requested as part of an investigation by the customer involving item/ device failure.

Tip–Information Requests

 

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In the event that a customer reports an item/ device failure, your written policy will detail your response and follow up actions.

WR3

The business has written policies and procedures to collect data related to item/ device failures and to respond to product recalls.

Tip–Collecting Data

 

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Data can be compiled from customer feedback and recorded in a complaint log, failure log or other tracking system. Data may also be obtained from customer work orders, complaints, visual defects or employee feedback. Your policy needs to include how you will identify and notify all customers affected by the recall.

WR4

The business provides its customers with warranty information on items/devices that it fabricates.

Tip–Warranty Information

 

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This information can be provided in a variety of methods such as on your website or warranty cards included with the shipped item or device. Warranty information includes both your warranty of the services provided and the manufacturer’s warranty for components included in the item/device.

 

WR5

The business shall verify that its supplied items were obtained without fraud or deceit.

Tip–Verification of Purchase

 

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You must have documentation that shows items were purchased from a known, reputable source. This can be documented through purchase orders, invoices or packing slips.

WR6

The business shall document and disclose to the customer the incorporation of any used components, not supplied by the customer, on items/devices that it fabricates.

Tip–Disclosure of Used Components

 

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Disclosure may be through labeling on the item/device or direct communication with the customer. You need to document any instance of fabrication with used components.