What to Expect During your ABC Onsite Survey

While the Centers for Medicare & Medicaid Services require that your survey be unscheduled and unannounced, what happens during your survey is not.

Here’s what you can expect.

When the ABC Surveyor arrives, he or she will introduce themselves and present their photo ID badge. This badge will have the surveyor’s name and photo as well as the ABC logo on it. If you do not see these items, do not allow the individual into your facility and call ABC. After the surveyor has identified himself or herself, he or she will take some time to:

• Discuss the purpose of the survey and go over the schedule for the day
• Ask for the general layout of your facility
• Determine if there are any details about your facility or staff of which they should be aware
• Answer any questions you may have regarding the survey process