Contents
- About ABC
- Eligibility Criteria
- Application Information
- Accreditation Survey
- Accreditation Survey Process
- Accreditation Decisions
- Accreditation Fees
- Maintaining Your Accreditation
- Complaint Process
- Announcing and Promoting Your Accreditation
- Accreditation Standards and Compliance Tips
- Administrative Standards (AD)
- Human Resources (HR)
- Patient Care and Management (PC)
- Product Safety (PS)
- Patient Records (PR)
- Performance Management and Improvement (PM)
- Facility Safety and Management (FS)
- Claims and Billing Compliance (CB)
- Patient Care Accreditation Pre-Application Checklist
- Resources
©2026 by the American Board for Certification in Orthotics, Prosthetics & Pedorthics, Inc. All rights reserved.
No part of this document may be produced in any form without written permission of the American Board for Certification in Orthotics, Prosthetics & Pedorthics, Inc.
Patient Care Facility Accreditation Guide
October 2026
Complaint Process
ABC’s Professional Ethics Committee (PEC) will investigate all complaints involving an ABC-accredited facility or accreditation applicant that appears to be out of compliance with the Accreditation Standards or Code of Professional Responsibility. Facilities must provide ABC’s contact information to clients/ patients for reporting a complaint.
ABC will notify the appropriate regulatory authorities if an alleged complaint involves possible abuse, neglect, or exploitation; professional misconduct; or noncompliance with state or federal laws.
ABC will inform facilitities of all allegations and provide complaint-related materials. If the review of the complaint determines there is immediate risk, then ABC will notify the appropriate governmental and investigative agencies.
If the situation does not pose immediate risk, ABC will investigate the complaint according to the applicable Rules & Procedures. ABC may request cooperation, a response within a specified timeframe, or information about whether the facility is aware of the complaint and has taken action.
If the investigation reveals valid allegations that place placie a patient's health, safety or welfare at risk, accreditation may be revoked or suspended. The PEC may impose sanctions for violations of the Code. PEC decisions may be appealed through the appeals process.
