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PC.1.3 You must inform your patients of the expected time frame for delivery of items and services. – Supplier Standard #12
PC.3 You must keep documentation of all referrals, consultations and other communication from the healthcare prescriber in the patient’s record. This documentation must not be altered in any way. – Supplier Standard #28
PC.5.1 You must demonstrate how you inform patients about their rights, including but not limited to: 1. Confidentiality 2. After hours contact and care 3. Timely complaint resolution – Supplier Standards #13 & #20