No. CMS requires that all surveys be unannounced.
What if I'm not ready for the survey?
Please do not submit your application until you are ready for your onsite survey.
If you have already submitted your application and believe you are not ready for your onsite review, we recommend placing your application on hold until you are comfortable with the preparedness of your facility. Please be advised that placing your application on hold takes you out of the survey process and resets your application date to the date you come back into active status.
You must request on hold status in writing at least 30 business days in advance. When your site is available to be surveyed again, you must also notify ABC in writing. Your application can be placed on hold for a maximum of six months, starting from the date you notify ABC. If we do not hear from you in writing by the deadline, you will need to resubmit an application and appropriate fees.
Do surveyors show up on holidays?
No, surveyors will not conduct surveys on major holidays or holiday observation days.
What if I have plans to be out of the office?
If you plan on being out of the office, you may request blackout dates when you submit your application. All other requests for blackout dates must be in writing at least 30 business days in advance. Black-out periods are for a maximum of two consecutive weeks. If you need a longer black-out period, you must put your application on hold. Hold requests must be made in writing at least 30 days in advance. Please note that ABC will attempt to honor these types of requests but this is not always possible.
You can mail or fax your request to:
Attn: Facility Accreditation
330 John Carlyle St, Ste 210
Alexandria, VA 22314
Fax: (703) 842-8027
What if I have an emergency and need to step out of the office during my regular business hours?
ABC recommends that you have contingency plans for all emergencies. In fact, you should always have a backup person who knows the location all of the information the surveyor will need. However, if that is not possible, you should place a visible note outside your door with the contact information (name, cell phone number) and return time so that if the surveyor arrives during your absence, they can contact someone to return to the facility.
Does the facility owner need to be present during the survey?
No. As long as someone can allow the surveyor on site, answer questions and access paperwork, the owner is not required to be present.
What is a Quality Control Survey?
A quality control survey is a survey performed by ABC used to identify trends within the accreditation program. The purpose of this survey is to ensure accuracy and that quality data is being collected.