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FAQs

 Applying for Accreditation

​​Can I provide services prior to being accredited?
Yes, ABC requires that you are operational at the time of survey and requires a minimum of 10 patient charts from your facility. However, you may or may not be able to bill third party payers. Please check with the payers that you work with to see if you are required to be accredited prior to providing payer covered services.

Can I apply without having board certified or licensed staff members?
It is your facility's responsibility to have appropriately certified and/or licensed staff members at the time of your facility's application. Please do not submit an application if you do not have a certified and/or licensed professional on staff.

Do I need to apply for all scopes of service that I am providing or just specific ones?
You must apply for ABC accreditation for all of the services you provide regardless of whether your facility is billing CMS for those services. This requirement extends only to those services for which ABC offers accreditation.

How long will my accreditation be effective?
Most accreditations are valid for up to three years.

What if our facility is moving?
If you plan on moving your facility during the accreditation process and you have already submitted your application, we recommend placing your application on hold.

If you have not submitted an application, consider moving to your new location before applying.

If your site is currently ABC accredited, submit a renewal application with a detailed cover letter regarding the changes and appropriate application fees. Accreditation is non-transferrable.

What if I have contracts that are pending accreditation?
Please submit a statement with your application detailing any pending contracts. We do our best to accommodate all requests, but this is not always possible.

How can I obtain additional copies of my accreditation certificate?

Reprints of certificates are $25 per item. You can order reprints directly from the ABC website by clicking on the My ABC button above and logging into your facility's account. 

 Accreditation Survey

Can I schedule my survey?
No. CMS requires that all surveys be unannounced.

What if I'm not ready for the survey?
Please do not submit your application until you are ready for your onsite survey.
If you have already submitted your application and believe you are not ready for your onsite review, we recommend placing your application on hold until you are comfortable with the preparedness of your facility. Please be advised that placing your application on hold takes you out of the survey process and resets your application date to the date you come back into active status.

You must request on hold status in writing at least 30 business days in advance. When your site is available to be surveyed again, you must also notify ABC in writing. Your application can be placed on hold for a maximum of six months, starting from the date you notify ABC. If we do not hear from you in writing by the deadline, you will need to resubmit an application and appropriate fees.

Do surveyors show up on holidays?
No, surveyors will not conduct surveys on major holidays or holiday observation days.

What if I have plans to be out of the office?
If you plan on being out of the office, you may request blackout dates when you submit your application. All other requests for blackout dates must be in writing at least 30 business days in advance. Black-out periods are for a maximum of two consecutive weeks. If you need a longer black-out period, you must put your application on hold. Hold requests must be made in writing at least 30 days in advance. Please note that ABC will attempt to honor these types of requests but this is not always possible.

You can mail or fax your request to:

ABC
Attn: Facility Accreditation
330 John Carlyle St, Ste​ 210
Alexandria, VA 22314

Fax: (703) 842-8027

What if I have an emergency and need to step out of the office during my regular business hours?
ABC recommends that you have contingency plans for all emergencies. In fact, you should always have a backup person who knows the location all of the information the surveyor will need. However, if that is not possible, you should place a visible note outside your door with the contact information (name, cell phone number) and return time so that if the surveyor arrives during your absence, they can contact someone to return to the facility.

Does the facility owner need to be present during the survey?
No. As long as someone can allow the surveyor on site, answer questions and access paperwork, the owner is not required to be present.

What is a Quality Control Survey?
A quality control survey is a survey performed by ABC used to identify trends within the accreditation program. The purpose of this survey is to ensure accuracy and that quality data is being collected.​​

 Privileging

What is direct supervision?
Direct supervision requires the supervising credentialed individual to be available in real time for consultation throughout the patient care process and to be able to assess the care being provided by visual means (i.e., physically present, live video, web cam or other means of live visual technology). The supervisor must review the results of care and the documentation of the services rendered by the supervised individual and is responsible for countersigning all entries by the caregiver in the patient's clinical record within 15 days.

What is indirect supervision?​
Indirect supervision does not require the supervising credentialed individual to be onsite; however they must be available for consultation throughout the patient care process. The supervisor must review the results of care and the documentation of the services rendered by the supervised individual and is responsible for countersigning all entries in the patient's clinical record within 15 days.

Do supervisors need to be physically within 60 minutes of the supervised patient care provider?
As long as supervisors are available in real time for consultation throughout the patient care process (see explanation above), supervisors do not need to be physically located within 60 minutes of the site of care.

For additional information regarding privileging and supervision, please refer to the ABC Scope of Practice​.