Our Staff


​Catherine Carter
Executive Director

Directs the organizational leadership of all ABC activities including strategic planning initiatives, program development and financial management. She is also responsible for the consistent achievement of the organization’s mission and objectives.   

Ph: (703) 836-7114 x222
Fax: (703) 836-0838

 Customer Relations

Brooke Smith 
Customer Relations Coordinator

Primary contact for: customer​ assistance and issue resolution, general inquiries, payments, verifications and website assistance.

Ph: (703) 836-7114 x248     
Fax: (703) 836-0838​​​​​​


Samlane Ketevong 
Director, Certification Services

Manages the certification application process and oversees the testing administration for all of ABC's certification programs. She is also responsible for customer issue resolution as it relates to the application and examination processes.

​Primary Contact for:  Practitioner Programs   

Ph: (703) 836-7114 x221          
Fax: (703) 836-0838


May Phoummithone
Certification Program Assistant

Primary contact for: Certified Pedorthist, Assistant, Technician and Fitter program inquiries and application and examination processes.​

Ph: (703) 836-7114 x229          
Fax: (703) 836-0838


Heather Harris
Director, Recertification Services

Directs the policy development and administration of ABC’s Recertification Services program. Directs the sponsor CE credit application process, the verification of all CE credits and certification status management for all certifees.

Ph: (703) 836-7114 x227         
Fax: (703) 836-0838


Tammi Richards
Director, Facility Accreditation Services

Primary contact for: facility accreditation surveyor activities, large company accreditation program, product category reporting to Medicare and customer issue resolution

Ph: (703) 836-7114 x230       
Fax: (703) 836-0838


Christine Szymanski
Manager, Facility Accreditation

Primary contact for: accreditation application and on-site survey issues along with blackout date requests

Ph: (703) 836-7114 x250     
Fax: (703) 836-0838


Paolo Astorga 
Accreditation Specialist

Primary contact for: accreditation application assistance and status, survey time frames, general accreditation inquiries and accreditation certificate reprints

Ph: (703) 836-7114 x205    
Fax: (703) 836-0838


Kyle Sins  
Standards & Compliance Specialist

Primary contact for: accreditation validations, Corrective Action Plans (CAPS), facility accreditation standards and compliance​.

Ph: (703) 836-7114 x253     
Fax: (703) 836-0838


Lauren Moran 
Program Coordinator 

Primary contact for: general accreditation questions, application status, survey blackout dates and certificate reprints.​

Ph: (703) 836-7114 x251     
Fax: (703) 836-0838​​​​​​

 Professional Ethics

Stephen Fletcher, CPO, LPO
​​Director, Clinical Resources

Directs ABC's Professional Discipline Program and handles all professional ethics issues. Facilitates coordination of the professional/clinical issues across all ABC programs. Serves as Scope of Practice and Licensure liaison as well as ABC’s government relations representative. Responsible for facilitating all examination development activities.

Ph: (703) 836-7114 x216    
Fax: (703) 836-0838​​​​​​​​​_______________________________________________________________________________________

Lauren Moran 
Program Coordinator 

Primary contact for: Scope of Practice Questions, complaints against ABC credential holders, state licensure questions and issues and ABC Board of Director nomination applications and submissions. 

Ph: (703) 836-7114 x251     
Fax: (703) 836-0838​​​​​​

 Marketing & Public Relations

Debbie Ayres 
Director, Marketing & Public Relations

Directs all of ABC’s public relations and marketing activities. This includes policy development, coordination with professional organizations and event participation. Serves as the contact for all activities related to promoting the interests and value of ABC credentialed individuals and accredited facilities.

Ph: (703) 836-7114 x224   
Fax: (703) 836-0838


Megan Matijevich 
Manager, Marketing & Communications

Primary contact for: advertising coordination and placement, external and internal communications including all ABC newsletters and emails, ABC public and consumer website content management and mailing list sales​.

Ph: (703) 836-7114 x240    
Fax: (703) 836-0838


Jim Lawson 
Manager, Outreach Development

Primary contact for: speaking and exhibiting opportunities at local and national meetings and conferences as well as in-person university or pre-certification course presentations.

Ph: (703) 836-7114 x220    
Fax: (703) 836-0838


Jean Barefoot  
Marketing & Communications Program Assistant / Student Outreach Program Liaison

Primary contact for: ABC’s Student Outreach Program, including shipments, practitioner specific outreach, web communications, social media, special events and data analysis.

Ph: (703) 836-7114 x234     
Fax: (703) 836-0838

 Information Services

Roxanne Bobb-Semple 
Director, Information Services

Develops and administers all information services and technology policy. Responsible for database integrity, the annual renewal process and database management.

Ph: (703) 836-7114 x238    
Fax: (703) 836-0838

 Human Resources

Julie McMahon, PHR​, SHRM-CP 
Director,​ Human Resources​

Responsible for general office management, human resources, meeting and event planning as well as accounts receivable.

Ph: (703) 836-7114 x226    
Fax: (703) 836-0838​